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Customer Service Returns Information Your complete shopping satisfaction is our number one priority. If any item you order from us does not meet your expectations, simply return it to us by one of the methods described below. To Return an Item by Mail Fill out the Reason for Return section on the back of your invoice. Box the item securely. Enclose the invoice plus all original packaging and accessories. Ship via U.S. Postal Service (USPS). We will issue a credit to the original credit card. Please allow two billing cycles for the credit to appear on the credit card's printed statement. Exchange Information To exchange an item by mail, please include a note on the items to be exchanged, indicating the item you are returning and the new item you would like sent. Enclose this information with your return. The item returned will be credited to the original credit card and the new item(s) will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the original credit card. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent. |
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